CSa policies & FAQs
Viva Farms provides its Community Supported Agriculture (CSA) members with a wide variety of certified organic produce, grown by farmers who are participants in our incubator program, and other local organic farmers in Skagit County. There are two 14-week seasons for 2019: Summer and Fall. The Summer season will run from June 12th through September 11th, and the Fall season will run from September 18th through December 18th. Customers can sign up for each 14-week season separately, or for the full 28-week season (June 12th-December 18th), and receive one box free!
By joining our CSA, members make a commitment to support our farmers throughout the season, sharing in the bounty and the risks of growing food.
We encourage customers to familiarize themselves with our CSA policies prior to purchasing our CSA share.
Pricing and Payment
All members must create an account on our website and pay by credit card or ACH. With the exception of members paying with SNAP benefits, payment must be made in full prior to the start of each season. Membership is not confirmed until members have created an online account and Viva Farms has received payment in full. We accept sign-ups on a rolling basis throughout the season, and will charge customers a prorated amount based on the remaining weeks. The prices are as follows:
Small CSA Share:
$280 for Skagit Summer or Fall (14 weeks)
$504 for Skagit Full Season (28 weeks)
$364 for Seattle Summer or Fall (14 weeks)
$655 for Full Season (28 weeks)
Large CSA Share:
$490 for Skagit Summer or Fall (14 weeks)
$882 for Skagit Full Season (28 weeks)
$637 for Seattle Summer or Fall (14 weeks)
$1,147 for Seattle Full Season (28 weeks)
Refunds and Cancellations
Viva Farms is unable to provide refunds for CSA memberships. However, if you are dissatisfied with the quality of an item included in your box, please contact us within 24 hours to arrange for a replacement or substitute item (farmer’s choice) of equal or greater value. As a small farm, we rely on our CSA members’ financial commitment for the entire season. If you are unable to continue receiving your share for whatever reason, you are free to cancel your membership at any time, or transfer it to another person; but will not receive a refund. Please contact us in writing by midnight on the Sunday prior to delivery to arrange for a transfer. In the event that Viva Farms is unhappy with a member’s participation in the CSA, we reserve the right to cancel membership and refund the remaining balance at our discretion.
If you are away or unable to pick up your box, please arrange for a friend or neighbor to pick up for you. It is not necessary to notify us but please give your friend clear instructions regarding pick-up procedures. You may also opt to receive two boxes one week to make up for the week you will miss. You can make this change on your account by Sunday in order to not receive a box for that week. Finally, you may choose to donate your box to a local organization of Viva’s choosing. In the case of donation, please log into your account before midnight on the Sunday prior to Wednesday pick-up to notify us that you would like us to donate your share that week. Note: Viva Farms delivers any donated boxes once per month to local organizations. No refunds or credits are given for donated shares.
Sharing a CSA Box
Some members may choose to share their box with a friend. If you do this, designate one person to be the contact person and divide up the box yourself. Viva Farms is unable to facilitate separate payments on shared boxes.
Pick-up Protocol and Instructions
- It is the responsibility of the CSA members to pick up their box during the designated time at the designated pick-up site. If you are unable to do so, it is your responsibility to entitle a friend to do so. There is no need to contact us, but please give your friend instructions on pick-up procedures.
- If a box is not picked up on the designated day, during the designated time frame, we will hold your box at Viva Farms for 24 hours. Please contact us as soon as possible to arrange pick-up. Boxes left unclaimed more than 24 hours after the original pick-up time will be disposed of at our discretion without prior notice. Freshness of box contents is guaranteed only on the day and time of original pick-up schedule. Please consider the pick-up times firm.
- We ask that members do not show up early or late and do their best to keep the pick-up site clean and orderly. Upon arrival at your pick-up site, please find your name on the pick-up list and sign or initial to show that you took a box. Do not take a box if your name is not on the list. If your name is on the list but no boxes are available, or if your name is not on the list but you believe you have paid for a box that week, please contact us as soon as possible so that we can investigate the issue and make any necessary corrections. The same policy applies to webstore items. The pick-up list is our way of indicating your receipt of your box. Please do not write notes on the list itself. If you need to contact us for any reason, email at: email@example.com or call: (360) 969-7191 x3. Please only contact us during pick-up times with urgent issues. We are not available during pick-up times to discuss general issues you may be experiencing with your membership.
- We pack our CSAs in plastic harvest totes. Please bring your own bag to transfer the produce into, and leave the boxes at the pick-up site. Please DO NOT take the harvest totes home with you. Small boxes are green and large boxes are beige.
Viva Farms produces a weekly CSA newsletter that includes recipes, farm event/tour information and important updates for our members. This is our primary form of communication with you. The newsletters are e-mailed to you on pick-up days.
To renew your membership for the following season, log in to your account and sign up for the next season. Memberships do not renew automatically. For Full Season shares, you only need to sign up and pay once.
Changing Pick-up Location
If you need to change your pick-up location, you must make the changes by logging into your account before midnight on Sunday for the following week’s delivery
E-mail may be sent to inform you of news of our services or offers. Your e-mail address will not be sold, rented, or leased to third parties.
Frequently Asked Questions (FAQs)
I receive SNAP benefits. How do I sign up for the CSA?
First, join our CSA. Choose your preferred pick-up location and share size, and pay the $20 EBT deposit at check-out. You will pay this deposit with credit card, not EBT. Click here for details on payment and pick-up.
Do I need to make a commitment for the entire 14-week season?
Yes.* We depend on our members to purchase our produce weekly. We plan, plant, and harvest for a specific number of members each week. As a small farm, we cannot accommodate fluctuations in the weekly numbers of boxes that we deliver. Plus, experiencing what the farm has to offer for the entire 14-week season is part of the fun! If you are unsure that CSA is right for you, please read more about the Viva Farms CSA program on our website before you join. We split a typical 28-week CSA season into two 14-week seasons to allow customers some flexibility. We also encourage members to share the box with friends they are concerned about receiving too much produce each week. See our Policies for details on sharing boxes.
*If you are paying with SNAP benefits, you do not need to pay for the full 14-week season. See above instructions.
Can I volunteer on the farm?
Yes! As a non-profit organization, we rely on volunteers to help our small staff get the job done. Find volunteer opportunities here.
Can I cancel my membership?
Members are free to cancel or transfer their membership for any reason at any time. However, we are unable to offer refunds for any portion of your payment. As a small farm, we rely on our CSA members’ financial commitment for the entire 14-weeks. Please read our policies carefully before you join and ask any questions not addressed there or in the FAQs. If you are fully informed about what being a CSA member is all about, we believe that you will be extremely happy with your decision to join us. If you become unhappy for any reason, please give us the opportunity to correct the issue. Please contact us via email or telephone to discuss any issue as soon as it arises.
Is there any sort of deadline during the week for placing orders, canceling orders, placing boxes on hold, etc.?
Yes! The deadline for any sort of box order, hold, transfer or add-on orders is midnight on Sunday prior to the following Wednesday scheduled pick-up. This is set in place to give us time to plan for the orders, harvest, etc.
What if I am going on vacation or otherwise cannot pick up my box?
If you are going on vacation, you can log into your account and elect to put your box on hold for the week you are on vacation, and receive 2 boxes the following week. If you are gone for two weeks, you will receive 2 boxes the next two consecutive weeks. Changes to your account must be made by Sunday of the week you will be gone. You may also choose to have someone else pick up the box for you, if you prefer.
I forgot to pick up my box during my scheduled pickup time!
Now what? It is the responsibility of the CSA members to pick up their box during the designated time. If a member is unable to do so, it is the member’s responsibility to entitle a friend to do so. There is no need to contact us, but please give your friend instructions on pick-up procedures. If a box is not picked up on the designated day, during the designated time frame, the box will be donated to the pick-up location. However, please contact us as soon as you know you will not be able to pick up your box, and we will do our best to accommodate your situation. Depending on the pick up location, it may be possible to save your box until a later time. That said, we do not guarantee that we will hold your box beyond the designated pick-up time. Please consider the pick-up times firm.