CSa policies & FAQs

Pick up locations are available in Whatcom, Skagit, Snohomish and King counties. For specific locations and times, please visit vivafarms.localfoodmarketplace.com. Or view it on the map here. 

, All members must create an account on our Local Food Marketplace registration page and pay by credit or debit card. Payment must be made prior to the start of each season. Customers have the option to pay in 4 installments or make payment in full at the time of sign-up. If you sign up to pay in the installments, it is your responsibility to update your payment information as needed. If payment is declined, your boxes will be placed on hold until payment is made.

SNAP customers pay by the week and can use an EBT or credit/debit card. 

Membership is not confirmed until members have created an online account and Viva Farms has received a payment. We accept sign-ups on a rolling basis throughout the season, and will charge customers a prorated amount based on the remaining weeks. The prices are as follows:

SKAGIT/WHATCOM COUNTIES:

KING/SNOHOMISH COUNTIES: 

Viva Farms is unable to provide refunds for CSA memberships after payment is made. Customers who pay in installments can cancel before their next payment goes through, but their subscription will continue under their current installment. After their most recent payment runs out, they will not be charged the scheduled future installments nor will they receive boxes.

If you are dissatisfied with the quality of an item included in your box, please contact us within 24 hours so we can discuss how to compensate you for it.

As an organization supporting small farms, we rely on our CSA members’ financial commitment for the entire season. If you are unable to continue receiving your share for whatever reason, you are free to cancel your membership at any time, or transfer it to another person, but will not receive a refund for payment already made. Please contact us in writing by midnight on the Sunday prior to delivery to arrange for a transfer, or one week in advance to cancel. In the event that Viva Farms is unhappy with a member’s participation in the CSA, we reserve the right to cancel membership and refund the remaining balance at our discretion.

Viva Farms will not refund any remaining balances left over at the end of the season.

In the unfortunate event that Viva Farms is unable to continue operating and must end the CSA program early, we will provide partial or full refunds. Our priority will be to communicate promptly and transparently with members should this situation arise.

If you are away or unable to pick up your box, please arrange for a friend or neighbor to pick up for you. It is not necessary to notify us but please give your friend clear instructions regarding pick-up procedures. You may also opt to donate the value of your box to our sliding scale program for the week you will miss. Your donation will help us to offer our discounted CSA boxes to lower income households. You must make this change on your account at least 7 days in advance of your delivery in order to not receive a box for that week. If you have difficulty making the change through the website, you must contact Viva Farms for assistance by email at least 7 days in advance of the delivery at [email protected].

If you would like to schedule a make-up box for a missed pick-up, please contact Viva Farms by Thursday the week before you would like the make-up box delivered.

Any remaining customer balances left over at the end of the season will not be refunded.

Some members may choose to share their box with a friend. The best way to do this is to designate one person to be the contact person and divide up the box yourself. Either person may pick up and sign for the box, which will be listed under the name of the contact person. Viva Farms is unable to facilitate separate payments on shared boxes.

• It is the responsibility of the CSA members to pick up their box during the designated time at the designated pick-up site. If you can’t make the pick-up, you may send a friend to do so. There is no need to contact us, but please give your friend instructions on pick-up procedures.
• If a box is not picked up on the designated day, during the designated time frame, we make no guarantees that your box will be available for later pick-up. Some sites are able to hold your box for you, but this depends on the individual businesses that are hosting our pick-ups. Contact Viva Farms for assistance and more information. Freshness of box contents is guaranteed only on the day and time of original pick-up schedule. Pick-up locations are all covered and out of the sun, but most do not offer refrigeration. Please consider the pick-up times firm.
• We ask that members do not show up early or late and do their best to keep the pick-up site clean and orderly. Upon arrival at your pick-up site, please find your name on the pick-up list and sign or initial to show that you took a box. Do not take a box if your name is not on the list. If your name is on the list but no boxes are available, or if your name is not on the list but you believe you have paid for a box that week, please contact us as soon as possible so that we can look into it and make any necessary corrections. The pick-up list is our way of indicating your receipt of your box. Any notes left on the list itself will not reach our Sales Team. If you need to contact us for any reason, email us at: [email protected] or call: (360) 969-7191 x807.
• We pack our CSAs in plastic harvest totes. Please bring your own bag to transfer the produce into, and leave the boxes at the pick-up site. Please DO NOT take the harvest totes home with you. Small boxes are green and large boxes are beige.

Viva Farms produces a weekly CSA newsletter that includes recipes, farm & event information and important updates for our members. This is our primary form of communication with you. The newsletters are e-mailed to you on pick-up days. Occasionally, the box contents may vary slightly from what is listed in the newsletter if we have to make a last minute substitution due to unexpected availability issues (such as pouring rain before a strawberry harvest!). If you are not receiving the weekly emails, please let us know by emailing [email protected].

If you need to change your pick-up location, please email [email protected] for assistance.

E-mail may be sent to inform you of news of our services or offers. Your e-mail address will not be sold, rented, or leased to third parties.

Memberships do not renew automatically. To renew your membership for the 2024 season, please visit https://vivafarms.localfoodmarketplace.com/ 

Visit https://vivafarms.localfoodmarketplace.com/ and register as a customer. After you enter your email address, click on the button that says you are “A customer who would like to use by SNAP EBT benefits to join the CSA.” Once this is done, you will be able to select your location and box size and complete sign up. More details for SNAP/EBT customers are available here. Please email [email protected] if you need support.

We strongly encourage you to sign up for the entire season.* We depend on our members to purchase our produce weekly. We plan, plant, and harvest for a specific number of members each week. As an organization supporting small farms, we cannot accommodate fluctuations in the weekly numbers of boxes that we deliver. Plus, experiencing what is available for the entire 24-week season is part of the fun! That said, we do offer a subscription plan that allows you to pay for 6 boxes at a time with automatic renewals. While we are confident that most folks will want to continue through the full season, you may cancel before your next payment renews if you decide that the CSA isn’t working for you. We will not refund any payments that have already been made.

If you are unsure this subscription is right for you, please read more about the Viva Farms CSA program here before you join. We encourage members to share the box with friends if they are concerned about receiving too much produce each week. See our Policies for details on sharing boxes.

*If you are paying with SNAP benefits, you will pay each week and do not need to pay for the full 24-week season. More instructions and details above.

Thank you for your interest and support! As a non-profit organization, we sometimes rely on volunteers to help our small staff get the job done. Sign up to hear about volunteer opportunities here. 

Members are free to cancel or transfer their membership for any reason at any time. However, we are unable to offer refunds for any portion of your payment. As a small farm, we rely on our CSA members’ financial commitment. Please read our policies carefully before you join and ask any questions not addressed there or in the FAQs. If you are fully informed about what being a CSA member is all about, we believe that you will be extremely happy with your decision to join us. If you become unhappy for any reason, please email [email protected] or call 360-969-7191 x807. We appreciate the opportunity to correct the issue.

Yes! The deadline for any sort of box hold or add-on is midnight one week prior to pick-up (Wednesdays or Thursdays, depending on your pick-up location). This is set in place to give us time to plan for the orders, harvest, etc. If you have any trouble making changes yourself through the website, you must contact us at least seven days in advance of your next delivery and we will help you make the necessary changes.

If you can’t pick up your box during your designated pick-up time, you can 1) have a friend pick it up for you 2) plan in advance to donate that week’s box or 3) schedule a vacation hold. If you choose this option, you may also schedule double boxes to make up for the box during a future week.

You must contact Viva Farms 7 days in advance of any changes, whether you are donating, canceling, or scheduling an extra box. You do not need to contact Viva Farms if you are sending a friend in your place to pick up for you.

If you need help, please contact Viva Farms at [email protected].

Now what? If a box is not picked up on the designated day, during the designated time frame, the box will be donated to the pick-up location. Please call your pick up location as soon as you realize you forgot to find out if your box is still onsite and available for you.

If you realize you will not be able to pick up your box after the 7-day change window, please contact us as soon as possible and we will do our best to accommodate your situation. Depending on the pick up location, it may be possible to save your box until a later time. That said, we do not guarantee that we will hold your box beyond the designated pick-up time. Please consider the pick-up times firm.