CSa policies & FAQs
Viva Farms provides our Community Supported Agriculture (CSA) members with a wide variety of certified organic produce, grown by farmers who are participants in our incubator program, and other local organic farmers in Skagit County. The 2020 Season will run from June 10th through November 25th. We offer multiple payment schedules and a 50% discount for customers paying with EBT SNAP benefits, in order to make our produce more accessible throughout our 25 week season.
By joining our CSA, members make a commitment to support our farmers throughout the season, sharing in the bounty and the risks of growing food.
We encourage customers to familiarize themselves with our CSA policies prior to purchasing our CSA share.
Pricing and Payment
All members must create an account on our website and pay by credit card or ACH. With the exception of members paying with SNAP benefits, payment must be made prior to the start of each season. Customers have the option to pay in installments that repeat every 5 weeks during the season, or make payment in full at the time of sign-up. If you sign up to pay in installments, it is your responsibility to update your payment information as needed. If payment is declined, your boxes will be placed on hold until payment is made.
Membership is not confirmed until members have created an online account and Viva Farms has received a payment. We accept sign-ups on a rolling basis throughout the season, and will charge customers a prorated amount based on the remaining weeks. The prices are as follows:
Small CSA Share:
$24/box for Skagit ($600 for Full 25 Week Season)
$31.20/box for Seattle ($780 for Full 25 Week Season)
Large CSA Share:
$42/box for Skagit ($1050 for Full 25 Week Season)
$54.60/box for Seattle ($1365 for Full 25 Week Season)
Refunds and Cancellations
If you are dissatisfied with the quality of an item included in your box, please contact us within 24 hours to arrange for a replacement or substitute item (farmer’s choice) of equal or greater value. As a small farm, we rely on our CSA members’ financial commitment for the entire season. If you are unable to continue receiving your share for whatever reason, you are free to cancel your membership at any time, or transfer it to another person, but will not receive a refund for payment already made. Please contact us in writing by midnight on the Sunday prior to delivery to arrange for a transfer. In the event that Viva Farms is unhappy with a member’s participation in the CSA, we reserve the right to cancel membership and refund the remaining balance at our discretion.
If you are away or unable to pick up your box, please arrange for a friend or neighbor to pick up for you. It is not necessary to notify us but please give your friend clear instructions regarding pick-up procedures. You may also opt to receive two boxes one week to make up for the week you will miss. You must make this change on your account at least 7 days in advance of your delivery in order to not receive a box for that week. If you have difficulty making the change through the website, you must contact Viva Farms for assistance by email at least 7 days in advance of the delivery at firstname.lastname@example.org. Finally, you may choose to donate your box to a local organization of Viva’s choosing. In the case of donation, please log into your account before midnight on the Sunday prior to Wednesday pick-up to notify us that you would like us to donate your share that week. Note: Viva Farms delivers any donated boxes once per month to local organizations. No refunds or credits are given for donated shares.
Sharing a CSA Box
Some members may choose to share their box with a friend. If you do this, designate one person to be the contact person and divide up the box yourself. Viva Farms is unable to facilitate separate payments on shared boxes.
Pick-up Protocol and Instructions
- It is the responsibility of the CSA members to pick up their box during the designated time at the designated pick-up site. If you are unable to do so, you may entitle a friend to do so. There is no need to contact us, but please give your friend instructions on pick-up procedures.
- If a box is not picked up on the designated day, during the designated time frame, we make no guarantees that your box will be available for later pick-up. Some sites are able to hold your box for you, but this depends on the individual businesses that are hosting our pick-ups. Contact Viva Farms for assistance and more information. Freshness of box contents is guaranteed only on the day and time of original pick-up schedule. Pick-up locations are all indoors and out of the sun, but most do not offer refrigeration. Please consider the pick-up times firm.
- We ask that members do not show up early or late and do their best to keep the pick-up site clean and orderly. Upon arrival at your pick-up site, please find your name on the pick-up list and sign or initial to show that you took a box. Do not take a box if your name is not on the list. If your name is on the list but no boxes are available, or if your name is not on the list but you believe you have paid for a box that week, please contact us as soon as possible so that we can investigate the issue and make any necessary corrections. The pick-up list is our way of indicating your receipt of your box. Please do not write notes on the list itself. If you need to contact us for any reason, email us at: email@example.com or call: (360) 969-7191 x3. Please only contact us during pick-up times with urgent issues. We are not available during pick-up times to discuss general issues you may be experiencing with your membership.
- We pack our CSAs in plastic harvest totes. Please bring your own bag to transfer the produce into, and leave the boxes at the pick-up site. Please DO NOT take the harvest totes home with you. Small boxes are green and large boxes are beige.
Viva Farms produces a weekly CSA newsletter that includes recipes, farm event/tour information and important updates for our members. This is our primary form of communication with you. The newsletters are e-mailed to you on pick-up days.
To renew your membership for the following season, log in to your account and sign up for the next season. Memberships do not renew automatically.
Changing Pick-up Location
If you need to change your pick-up location, you must make the changes by logging into your account before midnight on Sunday for the following week’s delivery
E-mail may be sent to inform you of news of our services or offers. Your e-mail address will not be sold, rented, or leased to third parties.
Frequently Asked Questions (FAQs)
I receive SNAP benefits. How do I sign up for the CSA?
First, join our CSA. Choose your preferred pick-up location and share size, and pay the $20 EBT deposit at check-out. You will pay this deposit with credit card, not EBT. Click here for details on payment and pick-up.
Do I need to make a commitment for the entire 25-week season?
We strongly encourage you to sign up for the entire season.* We depend on our members to purchase our produce weekly. We plan, plant, and harvest for a specific number of members each week. As a small farm, we cannot accommodate fluctuations in the weekly numbers of boxes that we deliver. Plus, experiencing what the farm has to offer for the entire 25-week season is part of the fun! If you are unsure that CSA is right for you, please read more about the Viva Farms CSA program on our website before you join. We encourage members to share the box with friends if they are concerned about receiving too much produce each week. See our Policies for details on sharing boxes.
*If you are paying with SNAP benefits, you do not need to pay for the full 25-week season. See above instructions.
Can I volunteer on the farm?
Yes! As a non-profit organization, we rely on volunteers to help our small staff get the job done. Find volunteer opportunities here.
Can I cancel my membership?
Members are free to cancel or transfer their membership for any reason at any time. However, we are unable to offer refunds for any portion of your payment. As a small farm, we rely on our CSA members’ financial commitment. Please read our policies carefully before you join and ask any questions not addressed there or in the FAQs. If you are fully informed about what being a CSA member is all about, we believe that you will be extremely happy with your decision to join us. If you become unhappy for any reason, please give us the opportunity to correct the issue. Please contact us via email or telephone to discuss any issue as soon as it arises.
Is there any sort of deadline during the week for placing orders, canceling orders, placing boxes on hold, etc.?
Yes! The deadline for any sort of box order, hold, or add-on orders is midnight one week prior to the following scheduled pick-up on Wednesdays or Thursdays, depending on your pick-up location. This is set in place to give us time to plan for the orders, harvest, etc. If you have any trouble making changes yourself through the website, you must contact us at least seven days in advance of your next delivery and we will help you make the necessary changes.
What if I am going on vacation or otherwise cannot pick up my box?
If you are going on vacation, you can log into your account and elect to put your box on hold for the week you are on vacation, and receive 2 boxes the following week. If you are gone for two weeks, you will receive 2 boxes the next two consecutive weeks. Changes to your account must be made by Wednesday or Thursday (depending on location) of the week before you will be gone. You may also choose to have someone else pick up the box for you, if you prefer.
I forgot to pick up my box during my scheduled pickup time!
Now what? It is the responsibility of the CSA members to pick up their box during the designated time. If a member is unable to do so, it is the member’s responsibility to designate a friend to do so. There is no need to contact us, but please give your friend instructions on pick-up procedures. If a box is not picked up on the designated day, during the designated time frame, the box will be donated to the pick-up location. However, please contact us as soon as you know you will not be able to pick up your box, and we will do our best to accommodate your situation. Depending on the pick up location, it may be possible to save your box until a later time. That said, we do not guarantee that we will hold your box beyond the designated pick-up time. Please consider the pick-up times firm.